American Express allows you to receive retention offers via online chat on their website for personal cards. Cardmembers get exclusive access to presale tickets until 9am Thurs. perform live on Sun 2 July at Amex Presents BST Hyde Park 2023. You can downgrade from the American Express Platinum card to either the American Express. There is no option to downgrade online or via mail. Here’s more info about the American Express Platinum card downgrade: To downgrade the American Express Platinum card, call customer service at (800) 528-4800 or the number on the back of your card. As someone that calls in to support rarely and was recently on hold with Delta for 4 hours, I'd say it's not too shabs. My brother recently had to cancel an Amex Travel booking and was able to get the callback option. Some days, I got someone within minutes, sometimes I had to wait 10-15min. Personal Credit: AMEX: Platinum, Gold, Green, Blue Cash Preferred | PNC: Cash Rewards, Points | BOA: Cash Rewards | NFCU: Flagship. Try forcing your phone browser to pull up the full/desktop website and you should see the chat option available then. As far as I know, AMEX chat isn’t available on the mobile site. Amex chat down Re: Amex chat option not here.
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